Refund

Refund and withdrawal guidance

EG Tone is currently operating in a pre-business-registration beta stage, and paid sales have not started yet. The guidance below explains both what applies now and the principles that will apply after paid sales officially begin.

Effective date2026.04.21
Current operating stageFree beta · paid sales not started

1. Current beta stage

The current gift-key beta operates as a free test program. There is no live paid checkout, card capture, or paid refund flow yet.

If you run into access, download, account-link, or beta withdrawal issues, you can contact the official support channel.

2. Cancellation before digital supply begins

Once paid sales begin, cancellation or withdrawal may still be available under applicable law and checkout disclosures if digital supply has not yet started.

  • The download has not started and no license or activation has been issued
  • The request is made within an applicable withdrawal period for simple change of mind
  • The order or account surface provides a cancellation path before supply begins

3. What EG Tone treats as the start of supply

Because EG Tone is digital content, supply may be considered to have started once one of the following begins. The exact standard will be disclosed again when paid sales officially open.

  • Installer download begins
  • A license or access right begins to be issued
  • Device activation or actual product use begins

4. Change-of-mind limits after supply begins

After digital content supply has begun, a simple change-of-mind withdrawal may be limited within the scope allowed by law and prior disclosure.

This does not mean a blanket no-refund rule. Material defects, activation failures, mismatch with public description, and duplicate or unauthorized payments are reviewed separately, and a simple change or shutdown of free companion services does not by itself create an automatic refund right.

5. Common situations where a remedy can still apply after supply begins

  • The installer cannot be downloaded or executed normally and the issue is not resolved within a reasonable support period
  • Account link, activation, or access refresh fails in a way that makes actual use materially impossible
  • The product differs materially from the disclosed description, supported formats, or other core representations
  • There is a major defect and EG Tone cannot provide a reasonable fix, replacement path, or alternative remedy
  • There is a duplicate payment, unauthorized payment, or a clear payment-processing problem
  • Applicable Korean law or stronger mandatory local law gives the buyer a broader refund, cancellation, or defect remedy

6. Refund method and processing timeline

  • If a refund is approved, it is processed in principle back to the original payment method.
  • The actual posting date may vary depending on the card issuer, payment provider, or foreign payment method rules.
  • When reviewing a refund request, EG Tone may ask for order identifiers, payment timing, usage environment, and issue details.
  • After paid sales begin, the order surface and support process are expected to show cancellation or refund status.

7. What happens to access after a refund

If a refund or cancellation is finalized, the related download right and entitlement may be revoked, and the buyer state in the account area may also be removed.

However, if a device is offline, previously issued offline access may not be revoked instantly and may phase out within up to 7 days before the next network revalidation. If free web companion services must later be closed, EG Tone will separately consider reasonable alternatives for core purchased software use.

8. Overseas sales and local mandatory rights

EG Tone plans to open in Korea first. If international sales begin later, stronger local consumer protection and tax rules may apply depending on the buyer’s region.

  • If and when overseas sales open, applicable markets and payment methods will be disclosed again through checkout, product notices, and policy updates.
  • If local law grants stronger withdrawal, refund, or digital-content defect remedies, those rules may prevail within their mandatory scope.
  • Before purchase, please review the supported OS, supported formats, language availability, payment currency, tax treatment, and supply-start timing shown at checkout.