EG Tone is currently operating in a pre-business-registration beta stage, and paid sales have not started yet. The guidance below explains both what applies now and the principles that will apply after paid sales officially begin.
The current gift-key beta operates as a free test program. There is no live paid checkout, card capture, or paid refund flow yet.
If you run into access, download, account-link, or beta withdrawal issues, you can contact the official support channel.
Once paid sales begin, cancellation or withdrawal may still be available under applicable law and checkout disclosures if digital supply has not yet started.
Because EG Tone is digital content, supply may be considered to have started once one of the following begins. The exact standard will be disclosed again when paid sales officially open.
After digital content supply has begun, a simple change-of-mind withdrawal may be limited within the scope allowed by law and prior disclosure.
This does not mean a blanket no-refund rule. Material defects, activation failures, mismatch with public description, and duplicate or unauthorized payments are reviewed separately, and a simple change or shutdown of free companion services does not by itself create an automatic refund right.
If a refund or cancellation is finalized, the related download right and entitlement may be revoked, and the buyer state in the account area may also be removed.
However, if a device is offline, previously issued offline access may not be revoked instantly and may phase out within up to 7 days before the next network revalidation. If free web companion services must later be closed, EG Tone will separately consider reasonable alternatives for core purchased software use.
EG Tone plans to open in Korea first. If international sales begin later, stronger local consumer protection and tax rules may apply depending on the buyer’s region.
