Service sunset

Service sunset and free web companion policy

EG Tone separates the paid desktop software product from free web companion services. Even if the web structure must change or be shut down in the future, the baseline principle is to protect already purchased users’ core software usage rights within a reasonable scope.

Effective date2026.04.21

Current stageDraft baseline · web companion separation

1. What this policy covers

This policy explains the baseline approach EG Tone takes if the website, community, preset sharing, account portal, download portal, or license-related online infrastructure must later change or shut down.

It is a baseline policy page. If an actual shutdown becomes necessary, EG Tone will announce the concrete schedule, export period, and support steps again through separate notices and support documentation.

2. Core paid product scope

The paid product is in principle the EG Tone desktop software usage right.
Within the platform scope disclosed at sale, buyers may use the plugin and standalone installers provided for that product.
EG Tone aims to keep core software functions such as DSP, UI, preset loading, and basic launch behavior as independent from web services as reasonably possible.
A change to free web services does not automatically eliminate already purchased users’ core software rights.

3. Free companion service scope

Community, preset sharing, profile features, social surfaces, and promotional online features may operate as free companion services.
Those features may change, narrow, or be discontinued depending on operations, security, technology, or partnership conditions.
A change or shutdown of a free companion service does not automatically mean the paid software product itself has changed in the same way.
EG Tone will still try to explain the reason, range, and user impact clearly.

4. Advance notice for shutdown or reduction

If a significant shutdown or structural change becomes necessary, EG Tone will provide prior notice through service notices, email, or other appropriate channels.
That notice may include the affected feature, shutdown date, impact range, and support end date.
If user-uploaded data exists, the notice may also include an export period and planned deletion date.
In urgent security or legal situations, some limits may be imposed without advance notice, but EG Tone will provide follow-up explanation where reasonably possible.

5. Downloads and license principles

Downloads, account access, and license verification are treated as core buyer infrastructure rather than ordinary community features.
If that infrastructure must later change or shut down, EG Tone will try to provide a reasonable buyer transition path.
Where reasonably possible, that path may include a final offline-capable build, a local license transition, or a buyer-only support guide.
The exact form may differ depending on the technical, legal, and security conditions at the time of shutdown.

6. Export and recovery of user data

If community or preset-sharing services are closed, EG Tone will first consider a reasonable export opportunity for user data.
The export scope, method, availability window, and exclusions will be described again in the shutdown notice.
Some records that must be retained for legal or operational reasons may not be deleted immediately.
After the export window ends, server-side data may be deleted or access may be restricted in stages.

7. Refund and remedy principles at shutdown

A change or shutdown of free companion services does not automatically create a full-refund right. However, if the shutdown makes core purchased software use materially impossible, EG Tone will review refunds, replacement builds, or other reasonable remedies based on the actual circumstances and applicable law.

Closing community or preset-sharing by itself is not treated as an automatic full-refund event in principle.
If downloads or licensing infrastructure is shut down in a way that makes the purchased software materially unusable, that is reviewed separately.
Specific refund or remedy measures will be announced again through the actual shutdown notice and support process.

8. Questions and official contact

Questions about service shutdown or structural changes will be handled through the official support channel announced together with the relevant notice.